sábado, 23 de marzo de 2013

miércoles, 9 de enero de 2013

The Development of Tourism in the 20th century


Within the last century, tourism industry has undergone consistent changes which have influenced not only destinations and the impact of tourism on economy of countries, but also on the tourism industry proper and the way people get used to travel in the modern world. At the same time, the changes that occurred to tourism industry were, to a significant extent, determined by the technological changes that had been introduced within the last century. In this respect, it is worth mentioning the rapid development of infrastructure, introduction of new means of transportation, including the development of railroads and airways, and the development of new technologies which facilitate traveling, such as Internet that includes online booking and planning of the journey beforehand. As a result, the traditional tourism industry, which used to be oriented on the upper-class, while tourism was rather a prerogative of the elite than the industry oriented on mass consumers, is the emerging industry now, which attracts investors and brings consistent profits not only to travel operators and other companies operating in the industry, but travel industry can boost the economic development of countries and regions of the world, which are desirable destinations for tourists. In such a context, the development of tourism industry in the contemporary world is characterized by the rapid changes and introduction of new strategies. At the same time, one of the major trends in the contemporary market is the sustainable development of tourism destination which opens new opportunities for the development and further growth of tourism industry. Basically, tourism is very popular in the contemporary world and the number of tourists steadily growth. The development of new forms and trends in tourism industry stimulates the development of both niche and mass tourism, which, being quite different from each other, still persist and coexist in the international as well as national markets.
The development of tourism industry in the 20th century was influenced by several changes, which defined the further development of the industry (Gomory, 2002). In general it is possible to distinguish technological changes and socio-cultural changes that influenced the development of tourism industry. Speaking about technological changes, it is primarily necessary to focus on the change of transportation system of the modern world. In the early 20th century, the most advanced means of transportation were trains, while the railroad system was well-developed only in Europe and North America, i.e. in the most developed countries of the world, while the rest of the world had a poorly-developed transportation system and infrastructure.
Nevertheless, the emergence of railroads, the development of roads and infrastructure worldwide stimulated the development of tourism because the better infrastructure and transportation system facilitated travels. In addition, by the mid-20th century, their aviation industry had started to grow rapidly. In fact, in the middle of the 20th century, the aviation was booming and air flights became very popular and available to large number of people (Trout and Rivkin, 2000). At this point, it is worth mentioning the fact that it is due to the aviation industry tourism industry has been emerging since the mid-20th century. However, it is only by the late 20th century, tourism industry had reached an unparalleled level of development and, today, it still keeps growing.
Other important technological changes emerged in the second half of the 20th century and they were related to the development of telecommunication and information technologies. In fact, new telecommunication and information technologies have changed tourism industry consistently. Due to these technologies, tourism outgrew into mass industry, while in the past it was rather exotic, even extreme industry because traveling was accompanied by the lack of information about destinations, while tourists had relatively low opportunities to communicate with each other and their relatives or friends worldwide. Moreover, in the first half of the 20th century, they could stay in isolation from their motherland, if tourists from Europe, for instance, travelled to an African or any other developing country (Murdaugh, 2005). Instead, the development of modern telecommunications, including mobile phones and information technologies, including Internet, has eliminated physical boundaries between countries and places making them available to masses of tourists. In such a way, tourists could not be just informed about potential destinations, but they could travel to any place in the world and maintain communication with their friends, relatives and others by means of modern telecommunication systems.
At the socio-cultural level, the world tends to grow homogeneous. In the past, especially in the first half of the 20th century, the world was extremely diverse culturally and each country was the unique destination for tourists. In the mid-20th century, the world became bi-polar when two super-powers, the USA and the USSR, divided the world into two distinct parts. Such division limited opportunities for the development of travel industry worldwide because people from democratic countries had limited access to countries of the Soviet Bloc and vice versa (Morrison, 2002). By the end of the 20th century, the world has changed dramatically after the end of the Cold War. The elimination of physical barriers to traveling and the fast development of economic globalization stimulated the growth of economic cooperation and development of tourism industry. The US, being the only superpower in the world, contributed to the fast growth of the impact of Western civilization on the rest of the world, English became the vehicle language of international communication. In such a way, people got an opportunity to travel anywhere they want and such socio-cultural and technological changes determined the development of modern tourism industry.
Basically, the current development of tourism industry and the technological progress determined the rapid development of mass tourism which was traditionally considered to be more economically effective compared to niche tourism. The latter may be viewed as a recent or relatively new trend. This fact, actually determines the skepticism of some specialists in relation to niche tourism as economically effective tourism (Murdaugh 2005, 194). At any rate, many specialists (Edgell 2006, p.126) stand on the ground that the development of mass tourism is economically more effective compared to niche tourism.
First of all, it should be said that the emergence of mass tourism was stimulated by the development of technologies and the improvement of the infrastructure, especially transport that contributed to the facilitation of large number of tourists from one place to another. In such a situation, the development of mass tourism implies the development of the infrastructure of the local economy as well as the growing international cooperation of the local economy with external markets if the local tourism industry is oriented on foreign tourists. This means that the development of the local infrastructure can be stimulated by the mass tourism (Van der Borght, 2000). It is obvious that the development of infrastructure will stimulated the development of economy because in the contemporary world the effective logistics is one of the major conditions of the successful business, while the effectiveness of logistics increases in areas where there is a well-developed infrastructure. Consequently, mass tourism may be viewed as a stimulus to the development of the local economy.
Furthermore, the development of mass tourism can bring profits to the local economy as well as companies operating in the tourist industry due to the large number of tourists. In fact, in accordance with the canons of the open market economy and modern economic trends mass consumption is one of the major conditions of the effective functioning and profitability of any business (Florida, 2002). In relation to mass tourism it should be said that it can be really profitable due to the large number of tourists who will naturally spend their money and, therefore, stimulate the development of the local industries, especially hotel and resort industry, restaurant industry, entertainment industry, etc., i.e. industry which are directly linked with the supply of services or products that will be consumed by tourists.
On the other hand, along with the relatively high profitability of mass tourism due to the large number of tourists, it is necessary to remember about certain risks that accompany this type of tourism. What is meant here is the necessity of the permanent and stable flow of tourists to the tourism destinations. In this respect, it is possible to estimate that this problem can be solved if the sustainable development of tourism industry continues and there are no crises in the industry. However, even the stable development cannot fully prevent mass tourism from crisis (Ries and Ries, 2002). For instance, it is possible to refer to the experience of South-Eastern Asia which was practically deserted after the notorious tsunami that had occurred recently in the area. In the result of this natural disaster, South-Eastern Asia transformed from one of the most desirably tourism destinations into the territory of the highest risk where tourists were simply afraid to visit. Moreover, many tourists and insurance companies had to pay huge compensation to those tourists that affected by the natural disaster that deteriorated the position of these companies in the market. In this regard, the large of tourists was a serious problem and disadvantage rather than a merit because it actually increased substantially the general volume of pay-offs.
In such a situation, it is possible to estimate that mass tourism is more vulnerable to negative impact of such extraordinary situations as natural disaster, for instance, while niche tourism is more flexible in this regard. Moreover, it is necessary to remember about the fact that the modern world faces a lot of threats which can affect tourism at large and mass tourism in particular. For instance, international terrorism may undermine mass tourism substantially, especially after terror attacks on September 11 (Novelli et al, 2005). Obviously, if a similar attack occurs, the interest of tourists will decrease substantially. Consequently, it will be impossible to attract a large number of tourists to the area.
It proves beyond a doubt that niche tourism proves to be more flexible in this respect and it is less susceptible to the negative impact to natural disasters or terror attacks, for instance. It should be pointed out that niche tourism is traditionally related to a particular event or area and it is not so oriented on the large number of customer but rather on the particular target group of customers which could be attracted by companies operating in tourism industry. Basically, the flexibility of niche tourism may be achieved due to the less dependence of this type of tourism on the constant and large flow of tourist. Instead, it is basically oriented on some specific group of customer that is interested in some specific even or area.
For instance, it is possible to speak about ecotourism. In fact, it is a relatively new trend and it does not imply the attraction of a large number of customers and there are objective reasons for such a situation. In fact, often local facilities cannot afford the presence of a large number of customers at a time (Van der Borght, 2000). Naturally, this may be viewed as a drawback, but, on the other hand, it is necessary to point out that this does not need significant investments in the development of the local infrastructure and building of special hotels, restaurants, and development of the recreation area at large. In the case of ecotourism, as a part of niche tourism, the closer the tourism destination is to its original, natural state the better and the more attracting the destination will be for tourists.
Moreover, it should be said that niche tourism is really more flexible because along with ecotourism niche tourism also includes such directions in the development of tourism as sport-oriented activities, which may attract a large a number of customers. For instance, the organization the football World Cup or the Olympic Games may be viewed as one of the most profitable events for the niche tourism. In fact, niche tourism uses such events as the attraction to customers and the recent Olympic Games or the football World Cup in Germany proved to be profitable. For instance, specialists estimate that the organization of the football World Cup in Germany brought milliards of investments into the national economy, while the number of foreign tourists was the highest compared to all the other World Cups in the past (Novelli et al. 2005, 227). This means that niche tourism may very profitable because it can also attract mass audience.
However, it is naturally possible to argue that this type of tourism attracts the large number of tourists for a very limited period of time, for instance, for the period of the competitions and after that the interests of tourists to tourism destination rapidly declines. In such a situation, companies working in niche tourism should simply redirect their attention to another sport event or just attempt to develop ecotourism, or any other type of niche tourism in the area after the sports event, which has attracted a large of tourists (Knapp and Sherwin, 2005). In this respect, it should be said that the sports event may be viewed as a kind of promotional campaign used tourist companies and local government to attract the attention of tourists to the specific destination and after that it is just necessary to organize special tours, develop ecotourism for instance and continue develop tourism in this area. However, it is obvious that it is impossible to count for the mass flow of tourists similar to that which was stimulated by the sports event.
In such a way, speaking about the economic impact of niche and mass tourism in the situation of the sustainable development of tourism, it is necessary to underline that the mass tourism may be viewed as more economically profitable because it is focused on the large and constant flow of tourists but such a dependence makes mass tourism extremely vulnerable to crisis provoked by some natural disasters or any other external threats, such as terror attacks. In such a situation, the negative impact of such crisis on mass tourism will be more serious than on niche tourism (Ries and Ries, 2002). The latter is more flexible and does not need a constant flow of a large number of tourists, instead, it is more mobile since it needs either the large number of tourists but for a short period of time, or small number of customer who could visit destination but it does not significant investments into the development of the local infrastructure and recreation area that leads to the situation that lower revenues may be more profitable because of the lower costs of this type of niche tourism, while in case of the short-term attraction of the large number of tourists for some specific event, the higher costs will bring higher profits compared to mass tourism.
Thus, it is possible to conclude that technological and socio-cultural changes, including the development of transportation system, telecommunications and information technologies, growing economic and cultural cooperation between countries, the growing popularity of western culture in the world, contributed to the consistent change of tourism industry. Tourism industry ceased to be the industry oriented on elite, instead it became the emerging industry oriented on mass-customers. At the same time, the aforementioned changes influenced target destinations since people could travel not only within their countries and regions where they lived, but, today, people can travel anywhere they want because they have technological opportunities to travel worldwide and costs of traveling decreased substantially compared to the early 20th century. As a result, today, exotic countries, including African, Eastern-Asian and other remote countries became major destinations for tourists from the US, Europe, Canada, Japan and other developed countries, which comprise the core of tourists in the world. In all probability, tourism industry will keep growing in the future and tourists from developed countries will be more inclined to green tourism, while tourists from developing countries may be more interested in educational tourism, which allows them to visit new countries and attend language schools, for instance. Finally, taking into account the current economic globalization, it is possible to forecast the development of business tourism in the future.

References:
Edgell, D. (2006). Managing Sustainable Tourism – A Legacy for the Future. Binghamton: Haworth Hospitality Press.
Florida, R. (2002). The Rise of the Creative Class. New York: Basic Books.
Gomory, R.E. (2002). Globalization: Causes and Effects. New York: Touchstone.
Knapp, D. and Sherwin, G. (2005). Destination Brand Science. Washington DC: International Association of Convention and Visitor Bureaus. 
Morrison, A. (2002). Hospitality and Travel Magrketing. Albany, NY: Delmar, a division of Thompson Learning, Inc.
Murdaugh, M. (2005). Fundamentals of Destination Management and Marketing. Lansing, Michigan: Education Institute of the American Hotel and Lodging Association.
Novelli, M. et al. (2005). Niche Tourism – Contemporary Issues, Trends and Cases. Oxford, England: Butterworth-Heinemann.
Ogbu, J. U. (1993). “Differences in cultural fame of reference.” International Journal of Behavioral Development, 16, 483-506.  
Pine II, B. J. and Gilmore, J. H. (1999). The Experience Economy. Boston, Massachusetts: Harvard Business School Press.
Ries, A. and Ries, L. (2002). The Fall of Advertising and the Rise of PR. New York: HarperCollins Publishers, Inc.
Trout, J. and Rivkin, S. (2000). Differentiate or Die. Hoboken, NJ: John Wiley and Sons, Inc. 
Van der Borght, K. (2000). Essays on the Future of the WTO: Finding a New Balance. London: Routledge.



Renee de Ramirez, MS

lunes, 31 de diciembre de 2012

sábado, 3 de noviembre de 2012

Hospitality Operations and Management, Etiquette & Protocol and Diplomacy


The Hospitality Industry is anything and everything in this Video. You not only need to be a Customer oriented but need education to meet the goals of the Millennial Industry of Hospitality 

Renee de Ramirez, MS

lunes, 8 de octubre de 2012

BUSINESS ETIQUETTE & PROTOCOL EMPLOYMENT INTERVIEWING TECHNIQUES


KNOW YOURSELF
  • Your personal value
  • Your interests
  • Your abilities and skills
  • Your qualifications for a job
  • Your career goals and employment preferences
RESEARCH THE COMPANY, AGENCY OR ORGANIZATION
  • Who is the employer? What is their mission?
  • What is their product or service?
  • What has happened recently? Mergers, deregulation?
  • What is the company climate/environment like?
  • General industry trends?
  • What/who is their competition?

    This will allow you to relate your assets to the organization and position and to ask your own well-directed questions during the interview.
RESOURCES TO HELP YOU RESEARCH COMPANIES & ORGANIZATIONS
  • The UCSC Career Center library has information:
    • On companies and salary scales (In the Job Search section of the library).
    • Profiles of companies who participate in On-Campus Recruitment (Employer Information section)
    • Directories of professional associations (Job Search section)
    • Members of the associations can provide information on career fields and companies.
     
  • The Career Advice Network (CAN) is a network of UCSC alumni and other professionals who are willing to talk with students about their profession and organization. Use the CAN database in the Career Center.
  • Review the companies' web pages and their annual reports.
  • Contact the hiring organization and ask to be sent information
  • McHenry Library contains information on companies including: Dun & Bradstreet's Million Dollar Directory; Moody's Industrial Manual; Standard and Poor's Register of Corporations, Walker's Manual of Western Corporations.
PREPARE FOR THE INTERVIEW
  • Attend the Career Center’s Interviewing Techniques Workshop.
  • Watch the video tape The Career Center also offers about how to succeed in a job interview.
  • Review questions you are likely to be asked by an employer. There are a number of questions commonly asked during an initial employment interview. Be aware of these questions, and develop well thought-out, concise replies. (Sample questions attached.)
TYPES OF INTERVIEWS
  1. Screening: The screening interview is the first interview of a series with the main purpose to screen out inappropriate candidates. It will often take place over the telephone and includes verification of resume information or requests additional information. Screening interviews also may take place during job fairs or on-campus recruitment. The screening interview saves a company considerable time and expense in eliminating weak candidates. Be prepared. Keep a copy of your resume and the job description by the telephone. Research the company and prepare for interview questions as soon as you submit your resume and cover letter. 
  2. One-on-One: The one-on-one interview includes an employer and the candidate with an exchange of questions and answers.
  3. Panel Interview: In the panel interview you are interviewed by several people at the same time. The panel interview is often used to see how you would fit in with the group. It is easy to be intimidated by a panel interview, however, relax and focus your responses on all panel members.
  4. Group Interview: Although not common, group interviews are sometimes conducted. In the group interview you are interviewed with several other applicants. In the group interview, the employer will observe interpersonal communication skills along with problem solving skills.
  5. Series Interview: In the series interviews, you meet with several individuals within the same organization - one at a time. This is particularly true for high level positions and academic faculty positions. The interviews may take place over 2-3 days. Although you may be asked the same questions several different times, it is important to respond enthusiastically and treat each interview as a single opportunity.
  6. Stress Interview: In this interview, the employer asks situational questions which test your ability to handle stressful situations. Recruiters for sales and marketing positions often use this interviewing technique.
  7. Teleconferencing: In this day of high tech, many companies are conducting interviews via teleconferencing. By using innovative telecommunication systems, employers can interview a candidate miles away from the company. In this situation, face the camera and respond as if you were talking with an actual person.
  8. Information Interviewing: This interview is initiated by the job applicant and is not conducted to obtain a job. Candidates interview professionals in the field to find out more about careers. See the Information Interviewing handout in the Career Center for protocol and hints on conducting this type of interview.
  
STAGES IN THE INTERVIEW PROCESS
  1. First impressions: Introduction and greeting. Small talk about traffic, weather, etc.
  2. Instructions: Employer informs applicant of interview process and summarizes the job description.
  3. Interview: Questions and answers.
  4. Wrap-up: Applicant has opportunity to ask questions. Employer informs about next stages of the hiring process.
  5. Follow-up: Applicant follows-up with thank you letter.
SUCCESSFUL INTERVIEWING TIPS

I. PREPARE BEFORE THE INTERVIEW
  • Perform a thorough self-evaluation. (Know your strengths and weaknesses.)
  • Research the position, the organization and the community.
  • Be prepared to discuss how your background can benefit the organization.
  • Know your overall and major GPA
  • Advise the appropriate people that you would like to use them as references
  • Have a professional telephone greeting on your answering machine.
  • Rehearse...Rehearse...Rehearse
II. DRESS FOR SUCCESS
  • Take time to be well-groomed, have neatly trimmed hair, moderate makeup, be well-groomed and clean.
  • Dress in business attire (See handout)
  • Look professional. You are more likely to be heard in the interview and employers will be more likely to assume you can perform the job.
III. PREPARE TO MARKET YOURSELF
  • Know the points you want to make
  • Create an outline of the strengths, skills and assets you have to offer and want to communicate in the interview.
  • Develop examples or “stories” that demonstrate in some detail how you have applied these assets. Describe the situation, action and outcome.
  • Prepare intelligent questions you want to ask the employer
IV. MAKE A GOOD FIRST IMPRESSION
  • Arrive early.
  • Bring extra copies of your resume.
  • Be courteous to everyone you meet: receptionists, etc.
  • Greet the interviewer by name, with a smile. Be sure you know the correct pronunciation & spelling of the name.
  • Shake hands using a firm, but not too firm, grip.
  • Show enthusiasm and confidence in your voice and, posture.
V. PAY ATTENTION TO BODY LANGUAGE
  • Watch your posture; sit up straight, don’t slump
  • Rest your hands on the table to help ensure correct posture
  • Avoid fidgeting
  • Avoid excessive hand gestures
  • Make good eye contact and maintain it throughout the interview
VI. DURING THE INTERVIEW
  • Listen attentively to the questions
  • Use professional language; avoid slang.
  • Ask for clarification if you do not understand a question
  • Give complete answers and use specific examples and accomplishments whenever possible
  • Use illustrations, descriptions, statistics and testimonials to support your claims
  • Answer questions with honesty and sincerity
  • Be aware of the time allocated
  • Speak loudly and clearly enough for the employer to hear you
  • Don’t criticize former employers faculty or associates.
  • Avoid talking about personal problems
VI. THE END OF THE INTERVIEW
  • If the job interests you, ask for the job. For example: “After hearing more about your company and the position I am even more interested in the job. I hope to be working with you soon”.
  • Ask when you can expect to hear back from the employer and the next steps in the process.
  • Thank the interviewer and collect a business card or get the person’s name, phone and email.
VII. FOLLOW-UP AFTER THE INTERVIEW
  • Take a moment to make some notes after each interview
  • Write and send a thank you letter that same evening
  • Forward any requested material promptly
  • If you don’t hear from the company within one week, contact them about the status of the position
TOP INTERVIEW QUESTIONS

The following are top interview questions from the country’s leading employers:
  • Tell me about yourself.
  • What do you know about our company?
  • Why do you want to work for us?
  • What unique qualities or abilities would you bring to this job?
  • What are your major strengths and weaknesses?
  • How long do you plan to stay at our company? Where do you see yourself in five years?
  • Tell me about a time when you failed at something, and what you did afterwards.
  • Describe a time when you worked on a team project. What was your relative position on the team? Were you satisfied with your contribution? How could it have been better?
  • Why did you choose your school and course of study?
  • Think back to a situation in which you had to resolve a conflict. Tell me how you did it.
  • Tell me about a project that you had either at work or school. Describe in detail how you managed it and what was the outcome.
  • What do you do in your spare time?
  • What salary are you expecting?
  • What other types of jobs or companies are you considering?
  • Have you any questions for us?
Behavior-based interview questions (compiled by the National Association of Colleges and Employers)
  • Describe a situation in which you had to use reference materials to write a research paper. What was the topic? What journal did you read? (research)
  • Give me a specific example of a time when a co-worker or classmate criticized your work in front of others. How did you respond? How has that event shaped the way you communicate with others? (communication)
  • Describe a situation in which you recognized a potential problem as an opportunity. What did you do? (initiative)
  • Give me a specific example of a time when you sold your supervisor or professor on an idea or concept. How did you proceed? What was the result? (assertiveness)
  • Describe the system you use for keeping track of multiple projects. How do you track your progress so that you can meet deadlines? (commitment to task)
  • Tell me about a time when you came up with an innovative solution to a challenge your company or class was facing. What was the challenge? What roles did other play? (creativity and imagination)
  • What, in your opinion, are the key ingredients in building and maintaining successful business relationships? Give me examples of how you’ve made these work for you. (relationship building)
  • Describe a time when you got co-workers or classmates who dislike each other to work together. How did you accomplish this? What was the outcome? (teamwork)
  • Tell me about a time when you failed to meet a deadline. What things did you fail to do? What were the repercussions? What did you learn? (time management)
  • Describe a specific problem you solved for your employer or professor. How did you approach the problem? What role did others play? What was the outcome? (decision making)
QUESTIONS TO ASK EMPLOYERS IN A JOB INTERVIEW
  • Why is the position available?
  • What are you hoping a person in this position will accomplish?
  • What are your expectations for new hires?
  • What types of assignments/projects may I expect the first six months on the job?
  • What personal qualities will make someone successful on this job?
  • What will my responsibilities be as far as____________?
    (Ask about any areas not clear from the job description)
  • Can you give me an ideas as to what percent my time will be spent ________?
  • Do you have a detailed description of the position for which I am being considered?
  • What is the greatest challenge facing your staff (department. or organization) right now?
  • What are your company’s (or department’s) goals for the next two to three years?
  • How would you describe the corporate culture?
  • What are some characteristics of your company that make it attractive (or different from other companies?
  • What do you like best /least about working for this organization?
  • What are the possibilities for job advancement and promotion? or Is it organizational policy to promote from within?
  • How large is the department?
  • Whom will I be working with?
  • Will I be working on a team or in a group?
  • Who will my supervisor/supervisors be or whom would I report to?
  • What hours will I be working? Is overtime expected? If so, how much?
  • Is there a probationary period?
  • Is there training provided on the job? How long is the training period? Who will be training me?
  • Do you financially assist employees with the costs of any college classes or job related training courses? or What are the advanced educational opportunities with XYZ company?
  • Is relocation likely or required? Are relocation expenses covered?
  • Will I be required to travel? If so, how often?
  • Do you do formal evaluations of your employees? Who conducts these and how often are they done? Is the evaluation put in writing?
  • When can I expect to hear from you? or When should I check back with you?
  • When will an offer of employment be made and how?
QUESTIONS NOT TO ASK
  • What is the salary?
  • What are the benefits?
  • How much vacation/sick time will I get?
  • Questions about the organization that you should research before the interview:
    • The hiring organization’s services or products.
    • Where it is located. (including branch offices, etc.)
    • How long it has been in business
    • How many people does the company employ?
    • Who is in charge of the company/organization?
    • Who is in charge of the department you want to work in?
    • Who are the company’s competitors?
    • What has been its growth?
    • What are its prospects for the future?
    • What are the entry and top level salaries and positions?
    • The hiring organization’s recent history, competitors, mergers, acquisitions, etc.
    • The general job responsibilities.
Schedule a regular or video-taped mock interview with a UCSC career advisor to improve your interview technique.

More on questions to ask the employer from InterviewQuestionsToAsk.com

THE BEHAVIORAL QUESTION

Many employers are asking behavioral questions. You won't get the typical "Tell me about your strengths and weaknesses" questions in a behavioral interview. Instead, you'll be asked to provide specific examples highlighting skills that are necessary for the job. Here are some examples of behavioral interview questions:
  1. Describe a time when you tried to persuade a person or group to do something they didn't want to do.
  2. Give me an example of a time when you faced a lot of obstacles to achieving a goal.
  3. Talk about a stressful situation you've experienced.
  4. Describe a time when you had trouble seeing eye to eye with a colleague.
  5. Tell me about a project or role that you've taken on that is outside your job description.
  6. Give me an example of when you worked with a group or team of people to complete a project.
  7. Talk about a time when you were faced with a difficult decision and describe how it turned out.
  8. Describe a time when you had to cope with strict deadlines or time demands.
  9. Give me an example of a time when you were forced to make an important decision without all of the necessary information.
  10. Tell me about a time that you made a presentation at work that received a significant amount of critical feedback, much of it negative. How did you handle the situation?
Sample Behavioral Question

Career counselors recommend you use the "STAR" method to answer these types of probing questions. That's ST for situation/task, A for action, and R for result. Bill Byham, author of "Landing the Job You Want," gives an example of a successfully answered question:

Question: Tell me about a time when you went out of your way to satisfy a customer.

Situation/Task: I was working in the production department of a large publishing company. We received a letter from a 9-year-old girl who was unhappy because the gold design had worn off the cover of a book we had published. She wanted a refund. My boss gave the complaint to me to handle.

Action: 
I immediately requested a refund check from our accounting department. I also called our printer, who investigated and identified one run of books in which the covers had been improperly printed. I obtained a copy of the book with a properly printed cover, and sent the book, the refund check and a personal letter to the girl, thanking her for pointing out the problem and apologizing for the inconvenience.

Result: 
The girl's mother called me to thank me for the response. She told me that she was going to recommend our books to all her friends with children.

Preparing for the Behavioral Interview
  1. Think about a situation which matches the questions listed above.
  2. Write about your experience using the STAR method.
  3. Practice talking about the experience. You may wish to tape yourself.
  4. During the interview, answer questions succinctly. Avoid rambling.
 
Renee de Ramirez MS
Business Etiquette & Protocol
 Employment Interviewing Techniques 

martes, 2 de octubre de 2012

ETIQUETTE TOP 10 JOB INTERVIEW TIPS



These top interview tips will help you cover everything you need to know to successfully ace a job interview. From checking out the company to sending an interview thank you note, these job interview tips cover all the basics needed for interviewing success.

 

1. Check Out the Company

How much do you know about the company that just contacted you to schedule an interview? It should be plenty, and all the information you need is available online. Here are tips on how to research a company, get the inside scoop on the company culture, and use connections who can help you get an interview advantage.

 

2. Dress for Interview Success

The first impression you make on a potential employer can make a big difference. The first judgement an interviewer makes is going to be based on how you look and what you are wearing. That's why it's always important to dress appropriately for a job interview.

 

  3. Improve Your Interview Technique

A job interview gives you a chance to shine. What you say and what you do is going to either move you to the next round of consideration for employment or knock you out of contention

 

 

4. Prepare for a Phone Interview

While you're actively job searching, it's important to be prepared for a phone interview on a moment's notice. You never know when a recruiter or a networking contact might call and ask if you have a few minutes to talk. Review these tips for advice on how to pull off your phone interview without a hitch.

 

5. Practice Interviewing

Taking the time to review typical interview questions you will probably be asked during a job interview will help give you a framework for your responses and will help calm your frazzled nerves, because you won't be scrambling for an answer while you're in the interview hot seat. Practice interviewing with a friend or family member ahead of time and it will be much easier when you're actually in a job interview.

6. Use Your Contacts

Who you know at the company you are interviewing with really does matter. Here's how to use your contacts and connections to get an insider advantage so you can ace the interview and impress the interviewer.

 

 

7. Most Common Interview Mistakes to Avoid

What shouldn't you do when interviewing? Check out the most common job interview mistakes, blunders, and errors a candidate for employment can make. Then take the time to prepare before your interview, so you don't have to stress out about blunders after it.

 

8. Take the Time to Say Thank You

Taking the time to say thank you after a job interview not only is good interview etiquette, it reinforces your interest in the position. Use your thank you letter, as well, to address any issues and concerns that came up during the interview.

9. Handle a Group Interview

Interviewing with one person is tough enough, but it's even harder when you have to interview with a group (or panel) of interviewers. Here's how advice on how to ace a panel interview.

 

10. Interview While Dining

Taking you to breakfast, lunch or dinner provides the interviewer with a chance to check out your communication and interpersonal skills, as well as your table manners, in a more casual environment than an office setting. Here's advice on how to handle an interview while dining.

Job interviews are always stressful - even for job seekers who have gone on countless interviews. The best way to reduce the stress is to be prepared. Take the time to review the common interview questions you will most likely be asked. Also review sample answers to these typical interview questions. 
Then take the time to research the company and to prepare for an interview. This way, you will be ready with knowledgeable answers for the job interview questions that specifically relate to the company you are interviewing with.


Renee de Ramirez, MS
Job Interview Developer
Job Etiquette Expert